Delivery Times
- Standard dispatch: 5–10 working days (may vary depending on seasonal demand and order size).
- Express dispatch: Available for urgent orders once discussed with your sales advisor. This is subject to seasonal demand and carrier delivery options (additional charges apply).
Estimated delivery dates will be discussed with your account manager. If your order must be received by a fixed due date, please advise us in advance — it is best to allow a few extra days before your event. Delays in approving proofs or making payment will affect delivery dates.
Large orders may be delivered in instalments. Please check all deliveries on arrival and notify us promptly of any shortages or issues.
Delivery Costs
- FREE Standard Delivery on orders of £250 (inc VAT) and over (Dispatch 5–10 working days, estimated)
- Orders under £250 (inc VAT):
- Royal Mail (if suitable): £4.95 (inc VAT)
- DPD Courier (large/heavy orders): £7.00 (inc VAT) (Dispatch 7–14 working days, estimated)
- Online shop orders:
- Flat rate: £3.99 (inc VAT) (Dispatch 5–14 working days, estimated)
- Highlands, Islands & Northern Ireland:
- Delivery is charged per box, and additional surcharges apply. Costs will be confirmed before dispatch.
Please note:
- All delivery times are estimates only. Delays in approving proofs or making payment may extend dispatch dates.
- Express delivery options are available on request (additional charges apply).
Online Payments & Security
Payments on our website are powered by Stripe, one of the world’s leading PSPs. Stripe is fully PCI DSS compliant so your card details are secure.
We also use a secure certificate to protect your personal details.
Superlogo never has access to your credit card details. All transactions are performed by Stripe and your bank.
Transaction security – All transaction information is encrypted and secure.
Encryption and Data Storage – Sensitive data is secured using 256-bit encryption.
How Do I Pay?
We accept the following payment methods:
- Debit or Credit card
- Apple Pay
- Google Pay
- BACS
We will send you an invoice with a payment link. Your order won’t be processed until payment is received.
Credit Accounts
We offer credit accounts for schools and government-funded organisations only, with official Purchase Orders supplied. For other customers, BACS, cheque, or card payment options are available, but production does not begin until payment is received and funds are cleared.
Returns & Cancellations
Can I cancel an order?
We work quickly to keep delivery times short, so orders often go into production within hours. Once started, cancellation may not be possible. If cancellation is requested after production begins, we reserve the right to charge for artwork, restocking, or other costs already incurred.
Returns on Blank Products
- Blank products: May be returned within 14 days of delivery for a refund of the product cost. Contact our customer service team with your order number for instructions.
Returns on Personalised Items
Because all personalised and custom-made items are created specifically for you, they cannot be returned or cancelled once production has started, unless they are faulty or we have made an error.
This means:
- ✅ If your order arrives faulty, damaged, or not as described, we will replace or refund it.
- ✅ If we make a mistake with your logo, embroidery, or print, we will put it right.
- ❌ If you change your mind, order the wrong size, colour, or garment, or no longer want the personalised item, we cannot accept a return.
This policy does not affect your statutory rights. Under the Consumer Contracts Regulations 2013.
Personalised or custom-made goods are exempt from the usual 14-day cooling-off period. This means the regulations do not apply to:
- Personalised goods – items that have been customised with names, logos, embroidery, printing, etc.
- Custom-made goods – items made to a customer’s specifications (e.g., unique colour combinations, specially ordered sizes).
Can I E-Mail You?
Yes, you can. Please send any e-mails to sales@superlogo.co.uk.
Sizing
We work with many garment manufacturers, so sizes can vary by brand. Accurate sizing information is provided on each product page. Once a garment is personalised, returns due to sizing can only be accepted if the product does not measure as described on our size chart.
Phoning Us
If you wish to call us, please phone: 0131 555 6940
Where Are You Based?
We are located:
Superlogo Ltd
Unit 18/2B Dryden Road
Bilston Glen Industrial Estate
Loanhead, Edinburgh, EH20 9LZ
TEL: 0131 555 6940
Can I Come To Your Warehouse?
Yes you can collect your orders, speak to an advisor and discuss your orders Mon - Fri, 8.00am - 4pm. You can also contact our customer service team on 0131 555 6940 or at sales@superlogo.co.uk
Locations
Here's just some of the locations we service
- T-Shirt Printing in Edinburgh
- T-Shirt Printing in Aberdeen
- T-Shirt Printing in Dundee
- T-Shirt Printing in Glasgow
- T-Shirt Printing in Paisley
- T-Shirt Printing in East Kilbride
- T-Shirt Printing in Livingston
- T-Shirt Printing in Hamilton
- T-Shirt Printing in Cumbernauld
- T-Shirt Printing in Kirkcaldy
- T-Shirt Printing in Inverness
- T-Shirt Printing in London
- T-Shirt Printing in Birmingham
- T-Shirt Printing in Liverpool
- T-Shirt Printing in Nottingham
- T-Shirt Printing in Sheffield
- T-Shirt Printing in Bristol
- T-Shirt Printing in Leicester
- T-Shirt Printing in Leeds
- T-Shirt Printing in Cardiff
- T-Shirt Printing in Manchester
- T-Shirt Printing in Stoke-On-Trent
- T-Shirt Printing in Coventry
- T-Shirt Printing in Sunderland
- T-Shirt Printing in Birkenhead
- T-Shirt Printing in Reading
- T-Shirt Printing in Swansea
- T-Shirt Printing in Bradford
- T-Shirt Printing in Plymouth
- T-Shirt Printing in Southampton
- T-Shirt Printing in Perth
- T-Shirt Printing in Fort William
- Embroidery Edinburgh
- Embroidery Glasgow
- Embroidery Aberdeen
- Embroidery Dundee
- Embroidery Paisley
- Embroidery East Kilbride
- Embroidery Livingston
- Embroidery Hamilton
- Embroidery Cumbernauld
- Embroidery Kirkcaldy
- Embroidery Inverness
- Embroidery London
- Embroidery Birmingham
- Embroidery Liverpool
- Embroidery Nottingham
- Embroidery Sheffield
- Embroidery Bristol
- Embroidery Leicester
- Embroidery Leeds
- Embroidery Cardiff
- Embroidery Stoke-On-Trent
- Embroidery Coventry
- Embroidery Sunderland
- Embroidery Birkenhead
- Embroidery Reading
- Embroidery Swansea
- Embroidery Bradford
- Embroidery Plymouth
- Embroidery Southampton
- Embroidery Perth
- Embroidery Fort William
Customer Services
- Delivery Times
- Delivery Costs
- Online Payments & Security
- How Do I Pay?
- Credit Accounts
- Returns & Cancellations
- Can I E-Mail You?
- Sizing
- Phoning Us
- Where Are You Based?
- Can I Come To Your Warehouse?
- Locations