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Click to call: +44 (0) 131 555 6940
Our lines are open 9am - 4pm Monday to Friday
Email Us: firstname.lastname@example.org
Drop us a message and one of our sales team will get back to you as soon as they can
You can visit our showroom between 9am and 4pm Monday to Friday, our full address is:
Unit 18/2B Dryden Road
Bilston Glen Industrial Estate
We despatch our orders using DPD next day delivery service for all orders over £200 ex VAT (Applicable to UK mainland only).
We can also use the Royal Mail Tracked 24 delivery service which may be more suitable for the Highlands and Islands and any smaller orders.
Our express embroidery service available is now available. For an additional surcharge of 15% on top of our normal prices we will prioritise your order ensuring an industry-leading 5 working day turnaround.
If you need your embroidery order urgently* please get in touch with us via phone on 013 555 6940 (click to call) or email us on email@example.com. Our expert staff will advise you on everything we need to ensure the smooth and urgent delivery of your order.
* Please note that this service will be subject to availability and seasonal demands.
Here's the answers to some of the questions we get asked regularly. If you need to know anything else them just give us a call on 0131 555 6940
Payment must be made prior to production. We will send you an Invoice with a payment link so you can make payment very easily. Please note we are unable to proceed with your order until the payment has been received or an official council PO has been received.
We accept the following payment methods:
Debit or Credit card
We do not accept payments by card over the telephone
Your order will be ready as soon as it has been decorated. This is subject to stock availability and seasonal demands. Typically we expect most orders to be ready within 2 weeks or sooner if previously arranged. Your customer representative can discuss this with you prior to placing your order.
We do not decorate customers own garments unless you have 50+ items, and they are deemed suitable to decorate by a member of our team. We have a huge catalogue of products available that are meant for the decoration industry. Customers own items may not be suitable in the production process.
Unlike many other suppliers we do not require all garments to be the same colours or size. The only restrictions that may be placed on you are the print colour choices. Typically we allow 2 different print colour choices free of charge but we do not restrict your garment selections.
For embroidery there is a one off set up charge of £20 to have your logo set up in a stitch format. Once we have your logo set up there will never be another set up charge. For larger orders of £200 ex VAT the set up charge will be waived.
Similarly there may be screen set up charges for smaller screen printing runs but this will be waived for larger orders over £200 ex VAT.
Your customer service representative will advise you when quoting if there will be any set up charges. We are always upfront with our customers should there be any set up charges.
Yes we will send you an electronic proof of your order prior to production for your approval. Once approved and your order has been paid for we will begin the production process.