Craghoppers Expert Ladies Basecamp Soft Shell Jacket

Here's the answers to some of the questions we get asked regularly. If you need to know anything else them just give us a call on 0131 555 6940

• Q1: When do I pay?

  Payment must be made prior to production. We will send you an Invoice with a payment link so you can make payment very easily. Please note we are unable to proceed with your order until the payment has been received or an official council PO has been received.

• Q2: How do I pay?

  We accept the following payment methods:
  Debit or Credit card
  Paypal
  Apple Pay
  Google Pay
  BACS
  We do not accept payments by card over the telephone

• Q3: When will my order be ready?

  Your order will be ready as soon as it has been decorated. This is subject to stock availability and seasonal demands. Typically we expect most orders to be ready within 2 weeks or sooner if previously arranged. Your customer representative can discuss this with you prior to placing your order.

• Q4: Can I supply my own garments?

  We do not decorate customers own garments unless you have 50+ items, and they are deemed suitable to decorate by a member of our team. We have a huge catalogue of products available that are meant for the decoration industry. Customers own items may not be suitable in the production process.

• Q5: Do all garments I order have to be the same colour and size?

  Unlike many other suppliers we do not require all garments to be the same colours or size. The only restrictions that may be placed on you are the print colour choices. Typically we allow 2 different print colour choices free of charge but we do not restrict your garment selections.

• Q6: Are there any setup charges?

  For embroidery there is a one off set up charge of £20 to have your logo set up in a stitch format. Once we have your logo set up there will never be another set up charge. For larger orders of £250 inc VAT the set up charge will be waived.
  Similarly there may be screen set up charges for smaller screen printing runs but this will be waived for larger orders over £250 inc VAT.
  Your customer service representative will advise you when quoting if there will be any set up charges. We are always upfront with our customers should there be any set up charges.

• Q6: Will you send me a proof of my order before production?

  Yes we will send you an electronic proof of your order prior to production for your approval. Once approved and your order has been paid for we will begin the production process.