About Us
Superlogo Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.Our Contact details:
Superlogo Ltd
24-26 Coburg Street, Leith, Edinburgh, EH6 6HB
Phone: 0131 555 6940
Fax: 0131 553 7875
Email: sales@superlogo.co.uk
Making A Purchase
Payment will me made before any garments have been branded. Goods will be released once funds have been cleared. Alternatively, if paying by card, we accept MasterCard, Visa or Solo. American Express is not acceptedShipping And Handling
For online purchases, delivery will be charged at £3.95 inc vat for order values less than £40 inc vat and free of charge for order values more than £40 inc vat. For telephone orders delivery costs £6.00 inclusive of VAT to UK mainland. Additional charges will be applied to Northern Ireland and the Highlands and Islands. Please call for further information.All goods will be despatched on a next day service once goods are branded or available. Our courier is Parcelforce.
Delivery Schedule
Delivery will normally be made within 14 days of artwork being signed off by our customers.Unbranded goods will be delivered within 7 working days otherwise we will notify you of the expected delivery date.
Delivery Charge is £6.00 inclusive of VAT to UK mainland only. Goods will be despatched on a Parcelforce 24hr service.
For online purchases delivery will be charged at £3.95 inc vat for order values less than £40 inc vat and free of charge for order values more than £40 inc vat.
Back Orders
If your item is not in stock, we will place it on back order for you.You will then be emailed or called with the option to cancel your order or wait until it to becomes available.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. Children's clothing is VAT exempt.Credit Card Security
Online purchases are processed securely using Sage Pay. We do not store or have access to your card details.Guarantee
Any item found to be defective due to faulty materials or manufacture will either be replaced or repaired. Printed or embroidered goods cannot be exchanged or credited unless they are deemed faulty. All colours, sizes and specifications are for guidance only. They may change without notice.Reaching Us
If you need to reach us, please email us using the link on the contact us, alternatively, you can call on 0131 555 6940 or fax us on 0131 553 7875.Privacy Policy
Superlogo Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
We are confident that you will be delighted with your purchase. In the event that you are not satisfied for any reason, simply return your purchase to us for an exchange or refund of the purchase price. If we have made a mistake, we'll also refund the delivery charges.Exchange/Refund Policy
Should you wish to return an item for a refund or exchange, please try do so within 28 days. Unless faulty, goods must be returned in a saleable condition. Printed or embroidered garments will only be returned if the garment is deemed faulty. This includes all printed T Shirts found in "Our Designs" section of our website, as these garments are printed to order.
When returning goods please remember to include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number (daytime) inside the package and please do not forget to tell us if you want a replacement or a refund. We will only refund the delivery cost if we have despatched damaged or incorrect goods. There is no charge for returning goods for refund. Goods returned for exchange will be charged at a flat fee of £6.00 inc VAT per return and will automatically be charged to your credit card. This policy does not affect your statutory rights.
You will be responsible for any returned goods until they reach us. Please make sure that you get proof of postage and that the method of delivery requires a signature as in the event of a lost package we will not be able to accept responsibility unless a signature can be supplied. This policy does not affect your statutory rights.
Returning Faulty Goods
In the unfortunate event that you receive a faulty item please return the item to us - clearly stating the fault - and include your name, address and order number if possible. Once we have received your goods back our returns team will investigate the fault and advise what we intend to do. Most faulty goods will be replaced however on rare occasions they may be repaired. Should we not be able to find a fault we will contact you for clarification.
ALL GOODS SHOULD BE RETURNED TO US AT:
Returns Department
Superlogo Ltd
24-26 Coburg Street
Edinburgh
EH6 6HB
Tel: 0131 555 6940